Netgear PMB0312-10000S ProSUPPORT OnCall 24×7 Tech Support, 1 Year
$137.99
+ Free ShippingProduct Key Features
- 24×7 Technical Support: Access our Global Support Centers (GSC) anytime for prompt resolution of technical issues.
- Remote Diagnostics: Our experts perform real-time diagnostics to quickly identify and resolve technical problems.
- Express Hardware Replacement: Get replacement hardware within the next business day in case of hardware issues.
- Escalation Management: Plan of Action (POA) for effective issue escalation and resolution.
- Online Services: Access privileged information and services like personalized support cases, troubleshooting guides, and software updates.
- Software Maintenance Releases Notification: Receive email notifications for maintenance releases and enhancements.
NETGEAR extends your initial 90-day technical support with the OnCall 24×7 Tech Support package. OnCall 24×7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24×7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
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